Terms of Service
These Rider Terms (the Terms) explain how DIRTi works and the rules for using our platform to book motocross tracks and other experiences. DIRTi Limited (company number 13166889) of 7 Bell Yard, London, England, WC2A 2JR ("DIRTi", "we", "us" or "our") runs the DIRTi website and booking tools. When you book an experience through DIRTi, your booking contract is with the track or organiser you book with (the "Track"), not with DIRTi. We only provide the platform and help you make and manage bookings.
PLEASE NOTE THAT OUR LIABILITY UNDER THESE TERMS IS LIMITED, AND WE SPECIFICALLY DRAW YOUR ATTENTION TO CLAUSE 13
1. About these terms
1.1 These Terms set out the rules for using the DIRTi Platform and for making bookings through it.
1.2 The Platform is operated by DIRTi Limited (company number 13166889) whose registered office is at 7 Bell Yard, London, England, WC2A 2JR (DIRTi, we, us or our).
1.3 If you use the Platform or make a booking through it, you agree to these Terms, and they will become legally binding upon you. You should read through the Terms and ensure you are happy to be bound by them BEFORE making a booking through the Platform.
1.4 If you do not agree to the Terms, you must not use the Platform.
2. What DIRTi does (and does not do)
2.1 DIRTi provides an online booking platform which lets you find and book motocross tracks and other experiences offered by independent track and event operators and organisers (each a Track, as defined below).
2.2 DIRTi is not the Track, nor the owner or operator of the Track or the venue at which the Track event takes place, nor is it the provider of the Experience. The Track is responsible for the experience you book, including safety, suitability, delivery, staffing, facilities, and compliance with law.
2.3 When you book an experience, your contract for that experience is between you and the Track, on the Track's terms (Track Terms). DIRTi is not a party to that contract. DIRTi is not liable for anything stated in, or arising from, the Track Terms. From the point at which you make a booking, we act solely as an intermediary between you and the Track, transmitting the details of your booking to the relevant Track operator.
2.4 DIRTi is responsible for operating the Platform, taking and passing on booking information, and (where applicable) helping to process payments and refunds through our payment provider. It is not responsible for the Track or your experience with the Track operator.
3. Key definitions
3.1 In these Terms:
a Booking means a booking you make through the Platform for an experience offered by a Track.
b Track means the provider of the experience (for example, the track operator, organiser or coach) as identified on the listing page and at checkout.
c Track Terms means the Track's own terms and policies that apply to your Booking (including cancellation/refund rules, participation rules and any waivers or declarations the Track requires).
d Experience means the track day, session, event entry, coaching, membership, ticket or other service offered by a Track via the Platform.
e Platform means the DIRTi website and any related booking and account tools we make available.
4. Your account and eligibility
4.1 You must provide accurate information when creating an account and keep it up to date.
4.2 You must keep your login details secure and not share them with anyone. You are responsible for activity carried out using your account.
4.3 If you are under 18, you may only use the Platform and make Bookings with the involvement of a parent or legal guardian, and only where the Track allows under-18 participation.
4.4 We can suspend or close accounts if we reasonably believe there has been misuse, fraud, or a breach of these Terms.
4.5 In general, use of the Platform, and making and managing a Booking, is all at your own risk.
5. How bookings work
5.1 The Platform shows information provided by Tracks (including prices, dates, eligibility rules and Track Terms).
5.2 Before you confirm a Booking, you should read:
a the listing details (what is included, kit requirements, restrictions and location); and
b the Track Terms, including the Track's cancellation and refund rules.
5.3 A Booking is confirmed when the Platform shows a confirmation message and/or sends you a confirmation email or in-app confirmation.
5.4 Your Booking is for a leisure activity and is normally tied to a specific date and/or time. See clause 8 for information about your cancellation rights, which may be limited and subject to charges by the Track.
5.5 The price quoted on the Platform is the responsibility of the Track and is a guide price for your activity, booking, experience or membership. If in doubt, contact the Track in advance of your purchase. You may be liable for additional fees in the Track Terms -- check these carefully before booking.
5.6 You acknowledge that some Tracks may require you to sign their liability waiver prior to participating in the service and/or activity they offer. Some Tracks may also have limitations or criteria for riders which you may not meet; it is your responsibility to check this before you make a booking.
6. Prices, fees and payment
6.1 The price of an Experience is set by the Track, not by DIRTi. The price is paid directly to the Track. DIRTis takes a small fee from the price for our service, which is deducted by the Track and paid to us by the payment provider (usually Stripe).
6.2 Payments are processed by Stripe or another payment provider we use from time to time.
6.3 Depending on how a Track is set up, the payment on your bank statement may show as DIRTi, Stripe and/or the Track. This does not change clause 2.3: your contract for the Experience is (and will remain) with the Track.
6.4 If your payment fails or is reversed, the Booking may be cancelled or treated as unpaid.
6.5 We may take steps to prevent fraud and may refuse or cancel a Booking where we reasonably suspect fraud or misuse.
7. Track rules, safety and participation
7.1 Motocross and similar activities are inherently risky. You must follow all Track rules and staff instructions and only ride and participate within your capability. You engage in any Experience entirely at your own risk.
7.2 You are responsible for making sure you meet the Track's requirements, including any age limits, licence requirements, fitness requirements and kit rules.
7.3 DIRTi does not carry out safety inspections of Tracks and does not guarantee the safety, quality or suitability of any Experience.
7.4 Nothing in these Terms limits any legal rights you have against a Track, or any responsibility a Track has to run its activities safely and lawfully.
8. Cancellations and refunds
8.1 The cancellation and refund rules for an Experience are set by the Track in the Track Terms, not by DIRTi. You should read them before you book. We are not responsible for refunds.
8.2 Important: for many leisure services provided on a specific date or during a specific period, you do not have an automatic 14-day "change of mind" right once booked. If that legal exemption applies, you will not have a statutory cooling-off right for that Booking (unless the Track offers you more generous rights in its Track Terms).
8.3 If you cancel, your entitlement to any refund (if any) depends on the Track Terms and the circumstances.
8.4 If a Track cancels an Experience, the Track should offer you a remedy under its Track Terms (for example, a refund or a reschedule). Where we can, we will help process the Track's chosen remedy through the Platform, but we are not responsible for the acts, omissions or decisions of a Track, nor can we force a Track to take any particular course of action, although we will try to help where we can.
8.5 DIRTi fees: if DIRTi charged you a separate booking fee, whether that fee is refundable will be shown at checkout and in your confirmation. As a general rule, it will only be refunded where the Booking is refunded in full, or where the law requires.
8.6 Refund timing: approved refunds are processed back to the original payment method. Banks and card providers can take a few working days to apply the credit.
9. Changes to an Experience
9.1 Tracks sometimes need to change details (for example, timetable changes, weather decisions, closures or safety issues).
9.2 If a Track makes a material change, your rights will be governed by the Track Terms. Where appropriate, a Track may offer you an alternative date/time or a refund.
9.3 DIRTi is not responsible for Track operational decisions, but we may remove or suspend listings where we reasonably believe information is misleading or where there is a serious safety concern.
9.4 If you find information about a listing that is wrong, if you feel that a Track has misled you, please tell us as soon as you can.
9.5 If you need to manage, change, cancel or query a booking, you must do this directly with the Track, not through DIRTi or the Platform.
10. Problems, complaints and disputes
10.1 If your issue is about the Experience itself (for example, cancellation, on-site issues, facilities, safety, suitability, staff conduct), you should contact the Track first using the details shown on the listing or in your confirmation.
10.2 If your issue is about the Platform (for example, technical problems, payment processing errors, confirmation issues), you should contact DIRTi.
10.3 If you contact DIRTi about a Track issue, we may pass your message to the Track and assist with communications, but the Track remains responsible for resolving Experience-related complaints.
10.4 Booking and attending a Track, and participating in an experience provided by a Track is at your own risk. DIRTi does not endorse or recommend any Track or operator. By including a listing on the Platform, DIRTi is not making any representation, recommendation, endorsement or promotion.
11. Reviews, content and behaviour on the Platform
11.1 You may be able to post reviews or other content. If you do:
a be honest and accurate;
b do not post anything unlawful, abusive, defamatory, or misleading; and
c do not post fake reviews or reviews written in exchange for payment or other benefits without clearly disclosing that fact.
11.2 We reserve the right not to publish reviews, to amend content of reviews at any time and to remove reviews from the Platform without notice after publication at our sole discretion. Publication of reviews and their content does not signify that we agree with the views and content given.
11.3 If you submit content (including reviews), you give DIRTi a non-exclusive, worldwide, royalty-free licence to use, display and reproduce that content on the Platform and in marketing for the Platform.
12. Platform availability and changes
12.1 We aim to keep the Platform available and working, but we do not guarantee it will be uninterrupted or error-free.
12.2 We may change, suspend or withdraw parts of the Platform for maintenance, security, legal reasons, or to improve it.
12.3 We may update these Terms from time to time. If changes are material, we will take reasonable steps to bring them to your attention (for example, by notice on the Platform or by email). Continued use of the Platform after changes take effect means you accept the updated Terms.
12.4 You must not misuse the Platform by (for example) introducing malware (such as viruses, trojans, worms or logic bombs), attempting to gain unauthorised access to the Platform or any connected server, computer or database, or disrupting the Platform through denial-of-service (including distributed denial-of-service) attacks. Any such conduct may constitute a criminal offence. If you breach this clause, your right to use the Platform will end immediately.
13. Liability
13.1 Nothing in these Rider Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else we cannot legally limit or exclude.
13.2 Subject to clause 13.1, DIRTi is only responsible to you for losses that are a foreseeable result of DIRTi breaking these Terms or failing to use reasonable care and skill in operating the Platform.
13.3 Subject to clause 13.1, DIRTi is not responsible for:
a the Track's acts or omissions, or the delivery of the Experience;
b losses caused by events outside DIRTi's reasonable control;
c business losses (for example, loss of profit, revenue, business or opportunity) where you are using the Platform as a consumer; or
d losses or damage of an indirect or consequential nature.
13.4 If something goes wrong with an Experience, your primary remedy will usually be against the Track under the Track Terms and consumer law; it will not be against DIRTi.
13.5 The Platform may contain third-party advertisements, promotions and links to external websites or resources. Any dealings you have with third-party advertisers or promoters (including any purchases, payments, delivery arrangements, and any related terms, warranties or representations) are solely between you and the relevant third party. We do not control, endorse or accept responsibility for any third-party sites, resources, content, advertising, products or services, or for their availability, and we will not be liable for any loss or damage arising from your use of them or reliance on anything obtained through them.
14. Data protection and privacy
14.1 We use your personal data in line with our privacy notice.
14.2 When you make a Booking, we share necessary Booking information with the Track so it can provide the Experience and manage safety and operations.
14.3 Tracks will use your data under their own privacy practices. If you have concerns about how a Track uses your data, you should contact the Track directly as well as DIRTi.
15. General legal terms
15.1 Interpretation: words such as "including" and "in particular" are illustrative and do not limit the meaning of the words that come before them.
15.2 We are the owner or the licensee of all intellectual property rights in the Platform and in the material published on it and any necessary software used in connection with the it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
15.3 We may transfer our rights and obligations under these Terms to another organisation. If that happens, we will ensure it does not affect your rights under these Terms.
15.4 If a court finds part of these Terms illegal or unenforceable, the rest will continue in force.
15.5 These Terms are governed by the law of England and Wales.
15.6 The courts of England and Wales will have exclusive jurisdiction over disputes about or under these Terms.