How can we help?

Find the event in Events and press Book now. You'll need a DIRTi account, and the account holder must be 18 or over.

You'll choose who's riding and which class, then add rider details, the bike, and a licence if the event needs one. Finally you watch the event's safety video, accept the terms and pay.

Yes, for 30 minutes, or 5 minutes if you're taking the last place in a class. You're not booked until payment goes through. If the time runs out, the booking expires and the place is released.

Open My bookings and choose View ticket to see your QR code. You can download the ticket as a PDF or, where available, add it to Apple Wallet. We also email it to you once the booking is confirmed.

Only if the organiser has turned one on, in which case the event page shows Join waitlist. When a place comes up, we email you.

Some organisers give the next person in the queue a set time to book before the offer moves on. Others email everyone on the list at once, and the first to book gets the place.

Each event can set its own closing time. If it doesn't, booking closes 12 hours before the event starts.

Events that need a licence list the types they accept. Some also offer a day licence: tick I need a day licence when you book and the fee is added to your entry at checkout.

Not on their own account. A parent or guardian books for them from their own account, and only for events that allow under-18s.

Add them once in your account under Youth accounts. They don't need their own login, and you can add up to 10.

When you book an event or buy a membership, choose them as the rider.

Some classes have a minimum or maximum age. Tracks can also set their own rules for under-18s, so check the event details before you book.

It depends on the club or organiser selling it. Some events open early for members or are members-only. Check the membership's page for what it includes before you buy.

Open Memberships, choose one and follow the three steps: riders and classes, details, then rider numbers and payment. You must be 18 or over to buy, and you can buy for your youth accounts too.

If the membership includes a rider number, you pick one from 1 to 999 when you buy. Numbers someone else already has can't be chosen.

Monthly memberships renew each month until you cancel. Open your memberships, find the membership and choose Cancel subscription. It stays active until the end of the month you've paid for.

Open the link in the invitation email, log in with the email address it was sent to, and accept. Invitation links work for 7 days.

In My bookings, press Cancel booking (the X) on the booking, choose a reason and send the request. The organiser reviews it and we email you when they've decided.

Online requests close 48 hours before the event. After that, contact the organiser directly. Their details are on the event page.

Refunds are up to the organiser under their own terms, so check them before you book. Bookings for a set date usually don't come with a 14-day cooling-off period.

Approved refunds go back to the card you paid with. Banks can take a few working days to show the money. See our Terms of Service for the details.

We email everyone who's booked. Paid entries are normally refunded to the card used, and the email shows the amount. If anything's unclear, contact the organiser.

You pay the organiser. Payments are processed by Stripe, and your bank statement may show DIRTi, Stripe or the organiser's name.

Some events take payment later. For these, you add a card when you book but nothing is taken then. The organiser charges it later.

The organiser has booked a place for you or asked for payment on a booking. Use Pay now in the email, or choose Complete payment on the booking in My bookings. Payment closes 12 hours before the event.

You haven't been charged. If the booking in My bookings shows Complete payment or Retry payment, use that. Otherwise, start again from the event page.

On the login page, use your email and password, email yourself a login link, or continue with Google or Apple.

On the login page, enter your email, then choose Forgot password? and we'll email you a reset link. Or choose Email me a login link instead to get straight in.

You need a verified email address to book, pay or buy a membership. New accounts have 30 days to verify. Can't find the email? Log in and use Resend email in the banner at the top of the page.

Update them in your account.